SMS notification service for Namibian Passport application

SMS notification service for Namibian Passport application

The Ministry of Home Affairs, Immigration, Safety and Security wishes to inform the public that an SMS notification service has been introduced for Passports Application Services. This is aimed at improving service delivery to the public and has been achieved through a smart partnership with Mobile Telecommunications Company (MTC).

Applicants for Passports will henceforth receive an SMS on their mobile phone when:

1. Their application for a Passport was approved, printed, and dispatched to the office where the person applied.

We are confident that the Passports SMS service will save applicants time and decongest our offices. Applicants no longer need to attend to our Offices to enquire whether their Passports are ready.

The applicants will receive a push notification SMS from 10001 that will read as follows:

1. “You may collect your passport after 2 working days if applied in Windhoek, or else after 5 working days from the Regional Office where you submitted the application. MHAISS.”- when the Passport is finalized and dispatched to application office.

Applicants who provide correct mobile numbers during application stage will receive the SMS notification. The messages will be sent automatically without the applicants requesting for them.

The Ministry takes this opportunity to thank MTC for making this service available to the Namibian nation at no charge. We look forward to reaching even more milestones together.

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